Inside Waddle

Customer Success Story - Fire Systems

Posted by Nick on 04-Oct-2018 13:32:33
Nick

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Saving 2 days per month is easier than you may think. 

Customer background

A highly successful national fire supply business for specialised systems, covering design and supply for most major sites and projects throughout Australia. Serving a range of sectors, from offshore, construction, petrochemical and power generation etc.

Challenges

Prior to discovering Waddle, this organisation was using a factoring facility through one of the local debtor finance businesses.

“The finance company kept changing the goal posts to suit them. I didn’t know when my cash would be released by them. The factoring company would also contact my customers, which confused them.”

The decision to find an alternative finance solution was made as soon as their contract approached the minimum term deadline.

Finding Waddle

Waddle was recommended to this organisation by a trusted financial advisor. When asked about the transition to Waddle, the company director said he found the experience to be very simple, effective and professional. “I found the dashboard was simple and easy to use and I loved the fact that Waddle is a line of credit that deals with my company rather than chasing my customers.”

Outcomes

The company reported times-savings of 2 days per month, just by making the switch to Waddle. The simple fact that they no longer had to scan and email invoices, manually enter banking details, and the elimination of the constant back and forth with their previous finance company, translated to a huge time-saving.

Would you recommend Waddle to other businesses?

“Most definitely!”

 

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Topics: Invoice Finance, Customer Experience (CX), customer success

Inside Waddle

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